Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, you can contact us at concierge@sportova.co. 

Customers are responsible for the cost of shipping the items back to us in Boston.

Since all items are made to order, there is a 75% restocking fee on the full total of the order, including shipping. So, after your item is received by us in Boston, and inspection is approved, we will return 25% of the original product price back to you, via your original payment method. The customer is responsible for return shipping costs.

You can always contact us for any return question at concierge@sportova.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at concierge@sportova.co.